Shangri-La Tanjung Aru, Kota Kinabalu: Wonderful club lounge staff and kids club - See 4,537 traveler reviews, 5,121 candid photos, and great deals for Shangri-La Tanjung Aru, Kota Kinabalu at Tripadvisor. DO be polite and concise. There are strategies that we will discuss for you to take when you need more information from a frustrated guest. In your initial response, be as polite and concise as you can. DO personalize the response. Again, just like when the guest has a question, you’ll want to personalize the response. Here’s a template for a reply to a compliment email from a customer: Re: your amazing feedback. Dear [Customer name],Thank you so much for your feedback, [you put a big smile on our faces!] Our team is hard at work trying to continuously improve our [product/service] and it’s always rewarding to hear kind words. Here are some of the many suggestions we received: "Starbucks gift cards, lotion or room spray is what a flight attendant friend told me. They appreciate it all. Starbucks cards are simple (to use) in most domestic airports, and you can get a bunch at Sam's Club for a discount. I also do bags of Costco-sized Lindor truffles to give the flight crew. A personal gift should never be sent with a compliments slip. Otherwise, "with our compliments" is rarely used in daily life except by hoteliers and restaurateurs. It means "free of charge" and is the same as "on the house". Example: Please have this glass of champagne with our compliments. Bfab.

compliments of the hotel